FemBot Terms of Service

Version 2026-10 · Effective 7 October 2026

1. Who provides the service

FemBot is provided by Juan Manuel Arboleda Orozco, ID CC 1193570960, domicile Santiago de Cali, Colombia ("FemBot", "we"). Contact, requests, complaints and claims: fembot@femmeza.shop. "The Business" or "you" is the person or company that subscribes. "Your customers" are the people who message the Business's WhatsApp number.

2. What the service is

FemBot is an automated WhatsApp sales assistant powered by artificial intelligence (AI) that runs on local equipment (not on third-party AI clouds). It answers the Business's customers, recommends products from the Business's catalogue, and prepares orders that the Business confirms before shipping. It is sold as a monthly subscription:

The plan details published at femmeza.shop/pages/fembot-en on the day you subscribe are part of these terms. Anything marked "in development" is not sold or promised.

3. Who may subscribe

Adults with legal capacity, or legal representatives of a company. FemBot is not aimed at minors. If you subscribe as a consumer under art. 5 of Law 1480 of 2011 (not intrinsically tied to your economic activity), the protections of that law apply to you and cannot be waived; anything here to the contrary does not bind you (Law 1480, art. 43).

4. Acceptance and proof

You accept these terms expressly and verifiably by ticking an unticked box before paying, and you get an order summary with plan, total price and charge date. We keep as proof: the version accepted, date and time, and the Business's email. We send an acknowledgement no later than the next calendar day.

5. Price, taxes and payment

• Prices are in Colombian pesos (COP); the price shown is the final price you pay, with all applicable taxes and no extra charges.
• Billing is monthly, in advance, on the same day of the month the subscription began.
• Payments are processed by Mercado Pago. You enter card details on Mercado Pago's page; FemBot never sees or stores card numbers.
• You will receive Mercado Pago's payment receipt. FemBot will issue an electronic invoice when the law requires the service provider to do so; from then on we will send it to the email you provide and tell you. If you need an invoice, write to us and we will tell you whether one is already issued.
• The launch price follows the "Launch price conditions" document.

6. Automatic renewal, cancellation and plan changes

1. The subscription renews automatically every month until you cancel. The minimum duration is one (1) month (the period paid); there is no lock-in term and no penalty.
2. To cancel: at any time, by writing to fembot@femmeza.shop from the Business's email or from your Mercado Pago account. We will not require more than what was required to subscribe. We confirm with a reference number.
3. Service continues to the end of the period already paid. Partial months are not refunded, except for withdrawal or payment reversal (see "Cancellation, withdrawal and refunds").
4. Upgrading is immediate and the difference is charged pro rata for the remaining days. Downgrading applies from the next cycle with no refund for the current one.
5. List price changes are notified by email 30 days in advance; if you disagree, cancel before the new price applies.

7. Failed payment and suspension

If a charge fails, the service keeps working for 5 days while Mercado Pago retries and we notify you. After 5 days it is suspended (the bot stops replying); nothing is deleted. On day 30 the subscription is considered cancelled and we tell you your data will be deleted; on day 60 it is deleted verifiably (see section 12). If you pay before day 60, service is restored with nothing lost.

8. Permitted use

The Business agrees to: (a) use FemBot only to sell to and serve its own customers; (b) not send unsolicited advertising or write to people who asked not to be contacted, and comply with Law 2300 of 2023 (hours, opt-out); (c) not sell illegal products; (d) not use the service to impersonate, defraud or harass, or to target minors; (e) have the right to use the WhatsApp number it links; (f) not access other businesses' data or breach security. FemBot may suspend service if use endangers third parties, other businesses or the infrastructure, notifying the Business and restoring once the risk ends.

9. WhatsApp: the risk you accept

FemBot connects to WhatsApp with an unofficial tool (an automated WhatsApp Web session). WhatsApp prohibits unauthorised automated access and may block or limit numbers that use it, with or without notice. FemBot reduces the risk (limited sending pace, advertising only to people who already wrote, a "stop writing to me" option) but does not eliminate or guarantee it. By subscribing you declare you know and accept it, and understand that a block of your number does not by itself entitle you to a refund or compensation from FemBot (without prejudice to your statutory consumer rights). We recommend not using an irreplaceable number and keeping your contacts. When the official WhatsApp Business Platform is available we will offer it; per-message fees are set by Meta and will be disclosed before any extra charge.

10. Artificial intelligence: what it does and does not do

• Customers are served by an automated assistant; the bot says so when appropriate.
• AI can make mistakes. Prices, links and discounts come from the Business's catalogue, not from the AI, and no order confirms itself: a person at the Business confirms it. The Business is responsible for its catalogue's accuracy and for final customer service.
• FemBot makes no automated decisions with legal effects about customers.
• Conversations are not used to train models and are not shared among businesses.

11. Availability and support

• Basic, Entrepreneur and Business plans have no service level agreement (SLA). A service that depends on your equipment, your internet or shared equipment cannot promise continuous availability. We make reasonable efforts and tell you about interruptions.
• Support by WhatsApp or email in business hours: reply within 2 business days (Basic) or 1 business day (Entrepreneur and Business).
• At peak times replies may be slower; none are lost. "Fair use" caps (1,000 conversations a month on Entrepreneur; 2,000 on Business) protect shared equipment; if they are exceeded persistently we will propose a suitable plan before limiting anything.
• Force majeure includes WhatsApp changes, power or internet outages, and supplier failures.
• Warranty and quality: the service is provided with the suitability we offer. If it does not match what was offered, we correct it or refund what you paid, under the document "Cancellation, withdrawal and refunds".

12. Personal data

• Your customers' data: the controller is the Business and FemBot acts as processor on the Entrepreneur and Business plans, under the Data Processing and Transmission Agreement, which you accept with these terms. On the Basic plan the data stays on your computer and FemBot accesses it only when you ask for support.
• The data is yours. After cancelling you have 30 days to export it and on day 60 we delete it verifiably. FemBot does not sell it or use it for any other purpose.
• Your data as a FemBot customer (name, email, phone, tax ID, plan, payments) is handled by FemBot as controller under the Personal Data Policy.

13. Intellectual property

The software, the FemBot brand, texts and images belong to FemBot or its licensors. You receive a non-exclusive, non-transferable, revocable licence while the subscription is active. Content you provide (catalogue, images, messages) remains yours and you authorise us to process it only to provide the service. You may not copy, resell or decompile the software.

14. Limitation of liability

1. FemBot is liable for what the plans promise and for its legal obligations.
2. Between businesses, to the extent the law allows, FemBot's total liability for all claims in a period does not exceed what the Business paid in the 3 months before the event, and excludes lost profits, lost sales and indirect damages arising from outages, AI errors, WhatsApp blocks or the Business's decisions.
3. Nothing here limits liability for wilful misconduct or gross negligence, nor the rights the law grants consumers (Law 1480, art. 43), nor FemBot's duties as a personal-data processor.

15. Termination by FemBot

We may terminate for serious breach after written notice and 10 business days to cure, unless there is immediate risk to others. If FemBot decides to stop offering the service it will give 60 days' notice and refund the unused days paid.

16. Changes

Material changes are notified by email 30 days in advance. If you disagree you may cancel without penalty. Continuing to use the service after that date is acceptance. The version applying to your subscription is the one you accepted, except for changes in your favour or required by law.

Assignment. FemBot may assign this contract to the company that continues the business (for example, an S.A.S.), with 30 days' notice by email. The conditions will not get worse and you may cancel without penalty before the assignment date.

17. Requests, complaints and claims

Write to fembot@femmeza.shop. We give you a reference number, date and time, and respond within legal deadlines. If you are unhappy you may go to the Superintendence of Industry and Commerce (SIC). Personal-data claims follow the Policy's procedure (queries: 10 business days; claims: 15 business days).

18. Governing law and jurisdiction

Colombian law governs. Disputes are first sought to be resolved in good faith and directly; otherwise the courts of Santiago de Cali have jurisdiction, without prejudice to the SIC's powers and the forum the law grants consumers.

Annex A. Basic plan: licence, installation and remote access

1. Licence. With the Basic plan you receive a licence to use the FemBot software, non-exclusive, non-transferable and revocable, for one WhatsApp number and one computer while the subscription is active. You may not copy, resell or install it on third parties' computers.
2. Your computer. The software runs on your computer. Before installing we check that it meets the minimum requirements; if not, we tell you before charging or we refund what you paid. You are responsible for power, internet connection, antivirus and system updates, and for keeping the computer on: if it is off or offline, the bot does not reply.
3. Installation and remote access. Installation is remote and assisted, in one session. For that you authorise us to access your computer with a remote-desktop tool only during the session and when you ask; you can watch and end the session at any time. We do not take personal files or your customers' data off your computer unless you instruct us in writing, and we keep a log of each session (date and reason).
4. Data. On this plan your customers' data stays on your computer: you are the controller and FemBot does not store it. The software can create encrypted backups on your computer; keeping them off the computer is your responsibility (we show you how).
5. Updates and support. We send you software updates while you are subscribed; they are installed in a remote session. Support by WhatsApp or email in business hours, with a reply within 2 business days.
6. On cancellation, the licence ends at the end of the paid period. The software and its data stay on your computer: we tell you how to uninstall it and export your information.

Annex B. Waitlist

1. Writing to fembot@femmeza.shop to join the waitlist is not a purchase, does not charge you and does not reserve a place or a price.
2. We use your name, email, phone and plan of interest only to tell you when the plan opens and to reply to you, under the Personal Data Processing Policy. You can leave the list at any time by writing to the same email.
3. The applicable price and conditions are those published on the day you subscribe.
4. Business Max will open when there are enough interested customers to operate it; we do not promise a date.

Annex C. Custom solutions and quotes

1. The solutions in the "Custom" section (enterprise WhatsApp bots, computer vision such as DetCas, automations, web chatbots, predictive maintenance and others) have no published price: they are quoted in writing after a free assessment.
2. The quote states scope, deliverables, deadlines, price, payment method, support and intellectual property, and is valid for the period it states (by default 30 days). There is no contract until you accept it in writing.
3. Unless the quote says otherwise, custom-built software is licensed to your business, and FemBot keeps the reusable components and its general know-how.
4. Descriptions and videos of past projects are illustrative: results depend on each installation and are not a guarantee.
5. If the solution processes personal data (for example, camera images), a specific processing contract is signed and we assess whether sensitive or biometric data is involved, which requires express consent and reinforced measures.

Annex D. Use of this website

1. The content (texts, brand, images and videos) belongs to FemBot or its licensors and may not be reproduced without permission.
2. The conversations and screens shown are simulations for illustration.
3. AI-model test figures come from our own test bench and do not guarantee results in your business.
4. Explainer videos made with artificial intelligence are labelled as such.
5. Links to third-party sites (for example, Mercado Pago) are governed by their own terms.
6. If you find an error on the page, write to fembot@femmeza.shop.

Document drafted on the basis of the law in force; it does not replace a lawyer's advice.